General conditions

  1. Bookings

    Smûk B.V. only accepts bookings from persons of 18 years and older.

    We reserve the right at all times – without giving reasons – to refuse a booking.
  2. Group bookings

    Special conditions may be imposed on the accompaniment of a group, among others,

    while purpose and size of the group may result in a group not being accepted in certain cases.
  3. Payment terms
    Upon reservation, we charge a 30% deposit.
    The deposit must be paid within 24 hours, after which the booking is final.
    No rights can be derived from a booking, which is not paid within these 24 hours.
    If you have made a reservation with a third party, please contact them directly for terms and handling.The balance of the booking amount is due 6 weeks before arrival.

    If payment of invoiced amounts is not timely or incomplete, we will send a payment reminder.

    If the amount is not in our possession within 7 days of sending the payment reminder, we will send a (final) payment reminder (reminder).

    If the amount is not in our possession within 7 days of sending the final payment reminder (demand), we will unilaterally dissolve the agreement and will notify the guest. A cancellation fee of 30% of the total trip price (equal to the deposit) will be withheld at that time, so that we suffer as little damage as possible from the cancelled booking.

    If you have made a reservation with a third party, please contact them directly for terms and handling.

  1. Cancellation Policy
    We will only process a cancellation by email.
    – Cancellation within 24 hours of booking entitles you to a full refund of the booking amount.
    – If cancelled up to the 42nd day before the start of the stay, the cancellation fee is 30% of the travel sum.
    – For cancellation from the 42nd day to the 28th day before the start of the stay, the cancellation fee is 60% of the travel sum.
    – In case of cancellation from the 28th day to the 8e day before the start of the stay, the cancellation fee is 75% of the travel sum.
    – If cancelled within 7 days before the arrival day or later, the cancellation fee is 100% of the travel price.
    For cancellation terms, the arrival day, as mentioned in the reservation confirmation, applies.
    If you have made a reservation with a third party, please contact them directly for terms and handling.

In the case of a Covid-19 infection in the travel party:
Please contact us prior to arrival regarding your booking.
In case of a contamination in the travel party, you can change your booking to a later time, up to a maximum of 18 months after the original arrival date.

In case you want to rebook to a more expensive or cheaper period, the price difference will apply and the stay will be recalculated.
An official positive PCR test is required as proof to take advantage of this additional condition.

  1. Liability
    Use of the accommodation and facilities at Smûk B.V. is entirely at the risk of the renter and users.
    We accept no liability for:
    – theft, loss or damage of any kind during or as a result of the stay at our farm;
    – the disabling or rendering inoperative of technical equipment and the failure or closure of facilities, or utility failures
    – More specifically, as far as Covid-19 is concerned, everyone bears their own responsibility in this and any consequences that Covid-19 may have are for their own account.

The renter and those accompanying him or her are jointly and severally liable for all loss and/or damage arising as a direct or indirect result of their stay, whether caused by their own acts or omissions or by third parties who, through their actions, are jointly and severally liable for all damage caused by any animal and/or property in their possession.

Additional (cleaning) costs may be charged in case of improper use or improper abandonment of the accommodation, see also house rules.

  1. House rules Smûk Recreation

  • Arrival time 3:30 p.m. and departure time 10:30 a.m.
  • Arrival time with own camping equipment 14:00 and departure time 11:00
  • Parking cars in the parking lot
  • Smoking is prohibited in all accommodations and indoor areas
  • It is not permitted to possess and/or use narcotics
  • It is mandatory to supervise children < 12 years old
  • Rest periods are between 10 p.m. and 7 a.m.
  • No sound equipment is allowed on the farm, including outside of rest periods
  • Visits are allowed, with more than 2 visitors only by agreement
  • Parties or birthdays are only possible after consultation due to possible inconvenience to our other guests.

Upon departure, we expect you to leave everything neat and clean:

  • Collect the bed linen (+ towels & kitchen linens) and put it in the designated laundry bag
  • fridge emptying
  • Clean up the dishes clean and dry
  • Bringing garbage (separated) to the waste site
  • Sweeping the floor

Anything that was not in the accommodation, return it to the store, coffee corner or outdoor kitchen

In case of violation of the house rules and failure to follow instructions of employees of the Smûk, we may deny access to the premises without possibilities of refund.

  1. Complaints

    Despite all the care taken by our staff, it is possible that you may have a legitimate complaint.

    You should make this complaint known on site so that we can do everything possible to resolve it.

Privacy Statement

We consider the privacy of our guests essential. We therefore treat your personal data with great care and in accordance with the General Data Protection Regulation (AVG). In this privacy statement, we explain what data we process and how we handle it.

Contact details:

Smûk B.V.

Krompad 11, 8539 RN Echtenerbrug

+31(0) 0623454757

G. Diever and S.C. Diever-de Haan are the owners of Smûk B.V. and can be reached at info@smuk.nl or at the above phone number.

Personal data we process

Smûk B.V. processes your personal data because you use our services and/or because you provide this data to us yourself.

Below is an overview of the personal data we process:
– First and last name
– Address information
– Phone number
– E-mail address
– Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone
– Data about your activities on our website

Special and/or sensitive personal data we process:
Our website and/or service does not intend to collect data on website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@smuk.nl, and we will remove this information.

Smûk B.V. processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter
– Calling or emailing you if necessary to perform our services
– Informing you of changes to our services and products
– Allowing you to create an account
– Smûk B.V.. also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making:
Smûk B.V. does not make decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions made by computer programs or systems, without any human being (for example, an employee of Smûk B.V.) being involved.

How long we keep personal data

Smûk B.V. will not keep your personal data longer than is strictly necessary to realize the purposes for which your data is collected.

Sharing personal data with third parties
Smûk B.V. does not sell your data to third parties and will provide it only if necessary for the execution of our agreement with you or to comply with a legal obligation. We may transfer your information to our partners. These partners are involved in the execution of the agreement.

Cookies, or similar techniques, that we use
Smûk B.V. uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Smûk B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. We also place cookies that track your browsing habits so that we can provide customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee
Analytical / tracking cookies
Google Analytics
Ads
Google AdWords
Facebook Pixel
Social Media
Facebook
LinkedIn

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

If you wish to exercise your right to object and/or right to data portability or have other questions/comments about data processing, please send an itemized request to
info@smuk.nl

To ensure that the request for access is made by you, we ask that you enclose a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Smûk B.V. will respond to your request as soon as possible, but in any case within four weeks.
Smûk B.V. would also like to inform you that you have the possibility to file a complaint with the national regulator, the Authority for Personal Data. You can do so through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
Smûk B.V. takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your information is still not secure or there are indications of misuse, please contact us at info@smuk.nl

In conclusion
This website has been compiled with the utmost care. However, we are not liable for any direct or indirect damage that might arise from the use of the information provided. No rights or claims may therefore be derived in any way from the contents of this website.
The privacy statement and cookie policy are subject to change. We will indicate all changes on this page. We recommend that you check this page regularly so that you are always aware of the contents of the current privacy statement and our cookie policy.